Merchandise may be returned for refund or exchanged within 30 days of the ship date. If 30 days have gone by since your purchase we cannot offer you a refund or exchange. If an item is returned to us without notice that does not meet the requirements for return or exchange it will be returned to the customer without notice. To be eligible for a return, your item must be unworn and in the same condition that you received it. Shoes must be sent back in resalable condition. Please send back shoes along with the box in a separate mailing bag or box. Do not place tape or shipping labels on to the actual shoe box. We will take 10% off of refund amount.  Please note on your receipt or packing list if you would like a refund or exchange and also what size is desired. If the size you want is not available then a refund will be issued to your original form of payment. Non-returnable items:Gift cards, Worn or Used Items, Sale items, Items sold more than 30 days prior. Paperwork Required: Receipt or Packing List required for return. The merchandise may be returned to the Amarillo Store or the Lubbock store, but no returns will be accept without a receipt (packing list for online returns). Be aware that refunds are not available from the store locations. They will issue store credit only. Refunds: (if eligible) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and the credit will automatically be applied to your original form of payment with 3-10 business days after receipt.  Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again thencontact your credit card company or bank, it may take some time before your refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected] and allow 48-72 hours for a response. Please do not contact the stores or Facebook for questions about online orders. We are separate entities. Sale items Only regular priced items may be returned. Sale items cannot be exchanged or refunded. GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of the return. Return Postage: You will be responsible for paying the shipping costs for returning an item unless informed otherwise. Shipping costs are non-refundable. Stolen/Lost packages jodigames is NOT responsible for lost or stolen packages. If tracking shows delivered by the post office and your package has not been received first wait a day and see if it shows up. Meanwhile check with neighbors and then after 24 hours contact your local Post Office. We recommend using a delivery address which is monitored such as a work or business address. If tracking shows delivered you may then make a claim with USPS. If tracking does not show delivered we will work with the USPS to locate your package. This may take two weeks or longer. In the event that we are unable to locate the package we will first try to replace your order or, if that isn't possible, we will issue a refund.  Depending on where you live and the postal service we use, the time it takes for an exchanged product to reach you will vary. If you are returning an item over $50 you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.   Return Instructions: (include name, phone, order number and packing list or receipt received via email) Email us at [email protected] and then mail your item to: jodigames 1203 Hobart Ste. 34 Pampa Texas, United States  Questions please call:  (+370)65104206   .

A collection of the questions we get most often in our email and on our Facebook page. If you get linked here you are not the only one who wanted to know!! Thanks for reading... 1. Do you have a size chart? No we do not because all the vendor sizes run a little different. VERY generally speaking (we have too many vendors to be exact) the sizes run as follows. If they vary a considerable degree and/or we have been able to try them on (not always possible) then we tell how they run in the description of the item. small 4-6 medium 8-10 large 12 XL 14-16 2X 18-20 3X 22-24 2. How do I know what size to order? We tell people to order the size they normally buy and return or exchanges are a reasonably simple process if that is needed. Please check item descriptions for fit tips before ordering. For example we try all shoes on and note if they run big or small in the description. Sale items are not eligible for either option though just FYI! Here is a link to our return policy in detail:  https://jodigames.myshopify.com/pages/return-policy 3. How do I return and item for exchange or refund? Just mail it back to us and include your name, order number and receipt or packing list. The address is: jodigames 1203 Hobart Ste. 34 Pampa Texas 79065, United States Here is a link to our return policy in detail:  https://jodigames.myshopify.com/pages/return-policy 4. How can I get a call tag/return label? You are responsible for the cost of return postage unless we inform you otherwise. We pay only if it is our error or a defective item and we also pay for shipping an exchanged item back to you. Here is a link to our return policy in detail:  https://jodigames.myshopify.com/pages/return-policy 5. What length is the inseam of a particular pant? We are in the process of noting inseam and rise measurements on all pants as they are added. That information will be in the description. 6. How long does shipping take? 2-4 business days depending on the weight and method chosen for shipping. All items under a pound are shipped out via regular parcel post unless priority mail is chosen at checkout. All packages over a pound are automatically shipped priority mail and the arrival time is 2-3 days depending on distance. We are located in Amarillo,Texas which is a fairly central location in the US. More than 3 days for arrival would be rare. 7. Do you have plus size available in your stores? Yes we carry plus size in our Amarillo store only. 8. Why don't you have Plus Size Model Pictures for all your Plus Size Clothing? We do whenever possible. We want to offer as much variety as possible and sometimes need to use stock pictures to post that item online. The vendors have very few plus size models and do not provide plus size pictures for every item due to sheer volume. We have a part time photographer who takes pictures as fast as she can but our plus size model is also a part time college student with limited availability. We do the best we can and in no way mean to offend our plus size customers but we have to use a picture to post online regardless of the size of the model. 9. My Package is missing, what do I do? jodigames is NOT responsible for lost or stolen packages. If tracking shows delivered by the post office and your package has not been received first wait a day and see if it shows up. Meanwhile check with neighbors and then after 24 hours contact your local Post Office. We recommend using a delivery address which is monitored such as a work or business address. If tracking shows delivered you may then make a claim with USPS. If tracking does not show delivered we will work with the USPS to locate your package. This may take two weeks or longer. In the event that we are unable to locate the package we will first try to replace your order or, if that isn't possible, we will issue a refund.